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Seeking: Clients & Services Representative (Child Care)
Organization: Real Food for Real Kids
Location: East end Toronto (Lake Shore Blvd E / Port Lands)

Positions Available: 2
Reports to: Clients & Services Manager
Hours: Full Time, Monday to Friday: 9am-5pm


  • $38k - $40k, dependent on experience
  • Employee Savings Program
  • Benefits program including alternative and preventative health treatments

Application Deadline: ongoing
Anticipated Start Date: ASAP

About Real Food for Real Kids:

A multiple award-winning company recognized for excellence and innovation, Real Food for Real Kids (RFRK) is a leading healthy catering company for childcare centres, elementary schools and camps. RFRK proudly serves delicious meals and snacks to over 15,000 children throughout the Greater Toronto Area every day. Our mission is to enable and inspire a lifetime of healthy eating and to have a great time doing it! Apply today to join a fast-growing company on a world changing mission.

A glimpse at the role:

The Clients & Services Representative (C&S Rep) will manage all aspects of RFRK’s relationship with a portfolio of child care clients. They will deliver service that not only wins clients over but also maintains client satisfaction and reflects well on the company.

The C&S Rep sees things from the client’s perspective with an eye towards improving our products and services in ways that will improve the client’s experience and improves the overall functioning of RFRK. The C&S Rep works collaboratively with other departments to run the day-to-day functions and to create and implement improvements.

The C&S Representative takes on projects as needed and always thinks outside the box to ensure RFRK’s relationship with its clients is the best it can be.

Some of the things you’ll get paid to do:

Childcare Client & Services Representative

  • Serve as the main contact for on-site staff, centre supervisors and directors for a portfolio of RFRK’s child care partner centres
  • Manage day-to-day client requests, concerns, and feedback based on client retention strategies
  • Maintain detailed and complete records of all communications (requests, compliments, complaints) with clients
  • Work with other departments to resolve issues, and develop innovative solutions to improve RFRK’s service for clients
  • Manage Independent Centre Food Service Agreement (FSA) renewals and pricing adjustments as required
  • Process and maintain a monthly and annual schedule of information sent to our clients
  • Integrate new centres ensuring their transition to RFRK is smooth
  • Assist with child care client promotions and attend special events
  • Follow processes related to incoming sales inquiries
  • Track key metrics
  • Visit clients on an ongoing basis
  • Process client data changes
  • Implement new initiatives developed for the department
  • Manage other projects within the department as requested
  • Do whatever is needed to provide stellar customer service and support the Client Services team in order to deliver on RFRK’s mission, vision and values
  • Host tours and meetings for clients and children at the RFRK Kitchen

Some of the perks:

  • Put your professional and personal strengths to work in a fast-growing and dynamic company
  • Have a hand in reshaping the way children, families, and educators eat and perceive food
  • Help our community embrace real food and foster new healthy eating habits
  • Taste real food every day in our staff kitchen!

Required Education and Experience:

  • College diploma/certification or University degree
  • Minimum 2+ years of customer service experience
  • Proficiency with MS Word, Excel, PowerPoint, Google Apps
  • Valid Driver’s License

Skills and Personal Attributes:

  • Excellent verbal and written communication skills
  • Structured and self-directed approach to project work
  • Ability to consistently meet targets and deadlines
  • Ability to think critically, problem-solve, and make effective decisions
  • Demonstrated ability to handle confidential and sensitive information in a professional and ethical manner
  • Motivated to improve current work practices and take ownership of responsibilities
  • Continuous improvement mindset


  • French Language skills
  • Experience working with FileMaker, Google Drive, MailChimp and WordPress are strong assets
  • Working with kids in a child care or school setting

To apply, please upload your résumé and cover letter, including salary expectations, explaining why you’d be a great fit for this role!

Click here to apply!

Real Food for Real Kids is an equal opportunity employer. We strongly encourage applications from diverse backgrounds and communities.

Real Food for Real Kids welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

No phone calls or emails, please. We’ll contact applicants that fit the bill, and invite them in for an interview.

Thanks for your interest in Real Food for Real Kids!

Copyright © 2018 Real Food for Real Kids, All rights reserved.

Location: Toronto, ON

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Numéro : 46984       Date publiée sur Aug 3 2018