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Position: Assistant Restaurant Manager
Organization: Impact Kitchen
Location: Toronto, Ontario

We all strive to make a positive IMPACT for ourselves every day. At our core, everyone also wishes to make a positive IMPACT in our community. At IMPACT KITCHEN, we believe in it so much, that those very words are part of our core values. We are always looking for enthusiastic, energetic people to join our team. Though we are not a ‘full service’ restaurant, we need people who can excel in customer service, multi tasking must be a strength and believing in and/or living our core values is important. If health and wellness is your career choice, or maybe it’s the hospitality industry, we believe that both constant personal and professional growth are vital to the success of an individual’s development. At IMPACT, we provide and encourage all of our employees with both opportunities and support. We look forward to adding your energy to our team and helping us make a positive IMPACT everyday!

OVERVIEW OF POSITION

The role of the Assistant Manager is to support the location General Manager in running a profitable business by being a role model for Impact Kitchen’s brand and values. The ARM is to maintain all of the restaurant's assets, lead all Front of House (FOH) recruitment, training, employee schedules and operational efficiency while overseeing service excellence and guest satisfaction.

Reports to: General Manager

ESSENTIAL DUTIES

Daily:

  • Review daily reporting, and through direction from the GM, understand the focus of the day to day operations that need to be executed
  • Daily systems check, manager logbook review and action plan follow-up
  • Coach staff. Set the tone and drive systems and operating standards through continuous training, role modeling and spot-checking procedures. Lead huddles and include notes of praise.
  • Guest relations, log and handle concerns with timely follow-up. Ensure proper communication and handover to General Manager as needed.
  • Oversee and ensure customer satisfaction and operational excellence; log & handle any concerns or comments with timely follow-up

Weekly:

  • Review weekly KPI’s and discuss opportunities and action plans through weekly meeting with GM
  • Manage inventory; maintain a minimal but adequate level of supplies. Establish par stocks for all non-food and beverage supplies while tracking invoices and reconciling via SimpleOrder. Reconcile and report on petty cash.
  • Master the FOH schedule; aligned to sales volume, budget and business needs and produce the EOW payroll reports that include the reconciliation of tips
  • Manage people development opportunities; recruitment, on-boarding and training

Monthly:

  • Monthly business review with GM; analysis on monthly KPI’s, performance vs budget, action plans, staffing levels, bench strength and recruitment
  • Complete reviews & conduct monthly progress updates with all staff

Quarterly:

  • Town hall, culture events and leadership training initiatives
  • Management strategy meeting
  • GM discussion on personal & career development

Annual:

  • Participates in the annual budgeting process for the location

Always:

  • Brand ambassador of Impact Kitchen at all times
  • Qualified in all aspects of Front of the House leadership

WHY WORK AT IMPACT?

  • Grow with us! As Impact grows there will be new leadership opportunities, including salaried positions. We will always look to promote from within, providing mentorship and development along the way.
  • #TEAMIMPACT Calling all team players! We value all of our employees and recognize that we can accomplish so more when we work together.
  • Mission & Values Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, to our values that guide all aspects of the business
  • Vegan & Paleo - opportunity to learn more about these diets & nutrition in general
  • Team Perks include:
    • Paid Vacation
    • Paid Sick Days
    • Health benefits program offered at the end of 3 month probationary period
    • 50% Discount on Impact brand purchases
    • Free Impact staff fitness classes
    • Fun monthly staff social events, including: team sports, open mic nights, knit nights, charity events, and staff-led workouts

TO APPLY

Please follow this link to submit your online application. Thank you!

Lorsque vous enverrez votre candidature, merci d’indiquer que vous avez vu cette offre d’emploi sur le site GoodWork.ca.
 

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Current status: Open/apply now.   Date publiée : Mar 14 2019    Numéro : 52111