OUTDOOR RECREATION & TOURISM JOBS

Position: Operations Manager
Company: Windsure Adventure Watersports
Location: Jericho Beach, Vancouver BC

Duration: Full-Time, Seasonal, April 6th - October 15, 2021 (exact start/end dates flexible)
Application Deadline: March 7th, 2021

Who we are:

Windsure has been operating at the Jericho Sailing Centre located in scenic Vancouver, BC, Canada since 1977. For over 40 years we have been teaching windsurfing, stand up paddling and skimboarding to individuals and groups. With our specialized equipment, friendly, experienced and professional staff, we offer the safest and most enjoyable way to get on the water and learn new skills. We have programs for large and small groups, schools, community centers, businesses and individuals, designed to give you a taste, or become proficient. Join our team of passionate individuals in one of the most beautiful work environments that our planet has to offer. Check out more at: http://www.windsure.com.

What you’ll do:

We are looking for an Operations Manager to help lead our energetic and outdoor-loving team! This position works directly with the owner to ensure that the on the ground day-to-day general operations and customer service run smoothly, from ensuring that equipment is up to snuff, to putting smiles on customers’ faces. The Operations Manager will take ownership over all rental and lesson programming, directly managing the Rental Associate Supervisors as well as being a resource to the broader staff. They will also work closely with the Summer Camp Supervisor to support all youth camp programming. Our goal as a team is to ensure that each customer embarking on a windsurfing, skimboarding or stand-up paddling adventure has the most fun and safe experience before, on, and off the water.

This is an in-person full-time, seasonal position running from April to October 2021 (exact start/end dates flexible), based in Vancouver. While seasonal, there is a possibility for extension to part-time employment during the off-season (October-March).

Some examples of the daily tasks of the Operations Manager would include:

• Lead the Rentals team in delivering exceptional customer service and coordinating equipment rentals and lesson facilitation in a safe, timely, professional and friendly manner. This may include sizing for and preparing equipment, providing assistance over the phone or in person, processing and verifying registrations/ payments using a cloud-based booking system or POS system
• Maintain an accurate understanding of the flow of rental customers and their needs, assisted by booking & resource management system
• Scheduling team members and managing schedule change requests
• Complete or teach and support team to prepare, maintain and repair equipment and designated storage areas
• Complete inventory tracking and ordering as needed
• Direct and support team to organize and maintain cleanliness of work areas
• Support the overarching needs of lessons, camp programs and other staff on water and land through communication between these teams and with respective supervisors
• Continuously educate on and uphold COVID-19 protocols to both team members and guests
• Carry out various administrative tasks related to overarching operations, ex. completing reports, answering emails, taking calls, connecting with community partners

You’re a good fit if you:

• Love being outside and active, especially on the water
• Are proficient in one or more of our watersports (the more, the better)
• Know how to create memorable customer experience
• Enjoy being involved in many aspects of a business
• Are seeking a role to grow your leadership and mentorship skills
• Have experience using organizational tools like Gmail, Google Drive, Asana

What we need:

• Education and/or experience in the outdoor recreation and tourism industry
• Experience leading and managing a team of 5+ people in a recreation context
• Passion for and experience teaching windsurfing, skimboarding and SUP
• Experience operating point-of-sales machines, using cloud-based booking software
• Ability to manage and repair equipment associated with the our watersports, or similar
• Available for a Tuesday-Saturday workweek, 10am-6pm
• Paddle Canada SUP Certification (bonus!)
• Pleasure Craft Operating Card (PCOC) or willingness to get it
• Valid First Aid Training
• Valid Criminal Record Check or willingness to get one

Application process:

• Send resume and cover letter to the email address provided, Attn: Sophie Labrosse (Owner & Director) at sophie@windsure.com outlining reasons for interest in the position, relevant skills and experiences. Please feel free to reach out with any questions.

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At Windsure, we strive to create a work environment that is inclusive, equitable, diverse, representative and celebratory of all groups and lived experiences. As such, we encourage applications from all groups, including women, youth, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity in backgrounds, perspectives and skillsets. Additionally, please do notify us at any point if there is a way in which we can make the recruitment process more accessible to your needs. We are honoured to be located on the unceded ancestral territory of the Coast Salish (Musqueam, Squamish and Tsleil-Waututh) Nations.