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Position: Office and Program Coordinator
Organization: The p.i.n.e. project
Location: 1139 College Street, Toronto, ON

Contract: 37.5 hours/week. Fixed term contract for 7 months (until end of 2018) with possibility of extension

Compensation: $18/hour

Reports to: Director of Operations

About the p.i.n.e. project:

The p.i.n.e. project fosters confidence, competence, resilience and connection to nature through transformative outdoor experiences for people of all ages in Toronto and beyond. Our work inspires a vital re-connection between people and nature, community and oneself. We work primarily with children and families in the urban context, delivering innovative year-round outdoor programming. Our programs include weekly programming for children during the school year, overnight camps in South Central Ontario, as well as highly sought-after day camps in Toronto. We also offer family experiences and educator training programs for professionals. Please visit our website for more information at

Position Summary:

The Office and Program Coordinator (OPC) of the p.i.n.e. project (‘p.i.n.e.’) executes registration, community support, financial and administrative functions in meeting p.i.n.e.’s mission, reporting to the Director of Operations (DO). This position fosters the culture of p.i.n.e. within all administrative activities, consistent with the messaging of p.i.n.e. programs. The OPC supports existing and new participants and community members, including staff and volunteers that p.i.n.e. needs to maintain a healthy, diverse participant base and a strong, viable organizational culture.

The OPC embodies respect, gratitude, awareness, life-long learning, and resilience, in alignment with p.i.n.e.’s core values.

The central objectives of this position are to:

  • Provide communications and customer service with the broader p.i.n.e. community
  • Coordinate and execute the registration process
  • Execute financial, administrative and program protocols and processes
  • Support p.i.n.e. program delivery, development and innovation in the field

Key Position Responsibilities:


  • Demonstrates initiative, persistence and creativity in responding to opportunities and challenges. Works to introduce and adapt new ideas, approaches, and methods to increase the organizational effectiveness of p.i.n.e.
  • Supports the development of organizational culture by implementing and maintaining processes and operating procedures
  • Continually evaluates processes, protocols and controls to ensure they reflect p.i.n.e.’s mission and values and adhere to its quality standards
  • Acts as a liaison between program participants, parents, and broader community, and the senior management team
  • Supports staff and volunteers by identifying gaps and opportunities in the field and relaying this information to office staff
  • Contributes to special projects and initiatives in collaboration with board committees


  • Manages and extends p.i.n.e.’s external relationships with past, current, and new participants/registrants.
  • Engages in community activities and events, as needed


  • Under the direction of the DO, monitors and executes p.i.n.e.’s fiscal management strategies and processes
  • Supports and executes the bi-weekly payroll process
  • Creates and tracks invoices; ensuring accountability
  • Contributes to data collection and reporting as it relates to fiscal management


  • Provides ongoing communication and support for the p.i.n.e. community, including overseeing registration and offering excellent customer service
  • Develops and executes participant communications collateral as it relates to programs, community events and administrative needs (e.g., taking special participant information, developing welcome packages, managing lost and found, registrations etc.)
  • Contributes to culture creation for field staff and volunteers (e.g., actively participating in meetings, bringing p.i.n.e.’s mission/vision to daily tasks, etc.)


  • Supports the development, implementation and maintenance of p.i.n.e.’s policies and procedures, including finance and human resources
  • Mentors and supports administrative services and external consultants
  • Acts in a manner consistent with p.i.n.e.’s mission, goals, and values
  • Encourages cooperation, leadership, innovation and communication
  • Maintains a safe environment for the sharing of feedback throughout the organization
  • Demonstrates competent communication, facilitation, organization and delegation skills
  • Identifies where policy and process are required in all areas of the organization
  • Other duties as assigned


  • 3 – 5+ years of demonstrated project coordination, administrative leadership and program delivery
  • Post-secondary education in a related field is an asset
  • High level of computer proficiency including comfort with content management systems, social media platforms and registration software is an asset
  • Demonstrated success in developing and maintaining effective relationships
  • Solutions-oriented with the ability to identify and resolve issues, mitigate conflict, and manage risk
  • Must have demonstrated customer service and conflict resolution skills
  • Experience implementing organizational policies and protocols
  • Highly organized and detail-oriented, with the ability to multitask
  • Experience providing exceptional customer service and creating clear communications collateral
  • Experience working within the charitable sector is a strong asset

Application Procedure:

Please submit a resume and cover letter in a single PDF to: as soon as possible. Please use the subject line: Office and Program Coordinator: [Your Name] Applications will be assessed on a rolling basis until the position is filled.

Only successful candidates will be contacted for an interview.

The p.i.n.e. project is committed to creating resilient, diverse and vibrant communities. We recognize people from diverse professional, cultural and educational backgrounds. As such, applicants who do not have all of the stated skills and feel they would make a positive contribution to the community are encouraged to apply. Please address these differences in the cover letter.

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Numéro : 45670       Date publiée sur May 14 2018