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Position: Program Specialist, Business Refrigeration Incentive (BRI)
Organization: GreenSaver
Location: Toronto, Ontario

Company Overview

GreenSaver is Ontario’s oldest and leading not-for-profit energy efficiency organization. For 25 years, we've delivered energy conservation programs for utilities, agencies and Government, assisting homeowners and businesses across Ontario to reduce their energy and environmental footprint. We deliver saveONenergy programs for nearly 50 Ontario electric and gas utilities.

Job Description

Full time / Permanent
Reporting To: Manager, Business Refrigeration Incentive (BRI), Program Delivery

Objective: The Program Specialist (BRI) attracts potential customers for the Program by answering product, program and service questions.

Primary Responsibilities:

  • Stimulate and facilitate participation in the BRI Program
  • Deliver superior customer service leveraging best practices in time and project management
  • Assist with follow-up calls to active leads and assist in scheduling assessments and installations, when required
  • Meet targeted quotas and service levels
  • Connect and follow-up with leads as identified by LDCs
  • Aid management team with application (Quality Assurance and Quality Control): accurately input client data into various databases, maintain records: Quality assurance of information and paperwork associated with customer files
  • Assist Management Team with requests regarding Program evaluation and regular reporting
  • Act as ‘eyes of perfection’ regarding incoming and outgoing invoicing (this could include review and summarizing tracked PDF files)
  • Document new policies and processes for project management
  • Clearly identify problems and either resolve or escalate appropriately
  • Problem-solving, decision-making and multi-tasking in a fast-paced environment
  • Provide excellent customer service to improve booking conversion, retain customers and represent GreenSaver as a leader in the industry: Scheduling of appointments for many different services
  • Other duties as assigned and as required from time to time by Manager, BRI Program Delivery

Minimum Requirements and Qualifications:

  • 1 to 2 Years of experience in a customer service role
  • B2B experience is preferred
  • Post-secondary diploma or degree in business, environmental studies, communication, project management or combination of relevant work experience and education
  • Professional demeanor
  • Excellent verbal and written communication
  • Highly-organized with the ability to ‘plan ahead’, and manage multiple competing priorities
  • Ability to demonstrate initiative and proactivity (a creative problem-solver and a ‘can do’ attitude)
  • Willingness to ‘jump in’ when required to do so
  • Positive attitude and interest in the energy and environment sectors
  • Proficient in the use of MS Word, Excel and Web Based Applications, CRM software; with an aptitude to learn internal software and relevant applications
  • Superior attention to detail is a must
  • Multilingual ability is considered an asset

Compensation

Competitive salary and full company benefits are available for the right candidate

Please reply with your cover letter and Resume quoting the job title in the subject line via email to: Effie Tsergas at: 
etsergas mask etofficesolutions.com*

Lorsque vous enverrez votre candidature, merci d’indiquer que vous avez vu cette offre d’emploi sur le site GoodWork.ca.

*Remarque: Les adresses courriel ci-haut, ont été masquées pour réduire le pollupostage. Pour former correctement l'adresse courriel, vous n'avez qu'à joindre les deux portions séparées par un @.
 

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Numéro : 45691       Date publiée sur GoodWork.ca: May 15 2018