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Position: Energy Coach and Client Services Representative
Organization: City Green
Location: Victoria, BC


This is an entry-level position with extensive training and opportunities for growth and job advancement. This position will assist with various tasks to support City Green’s home and business services and programs, including but not limited to:

  • Providing energy coaching advice and support for homeowners, businesses, builders and other stakeholders contacting the Better Homes Energy Coach Service program, which is administered by City Green.
  • Providing primary client services phone and email support for programs
  • Researching and developing energy efficiency outreach and engagement materials
  • Assisting with multiple tasks, including data entry, filing, and other administrative tasks as needed.
  • Supporting City Green’s technical support, program coordinating, and communications staff as needed.

Qualifications (Skills, Experience, Personality)

  • Personal and professional fit with City Green’s vision and mission.
  • Being flexible and motivated is a requirement.
  • Ability to work in a dynamic and fast paced team environment.
  • Good listening skills and a high tolerance for interruptions and multi-tasking.
  • Willingness to spend a large percentage of working time on the phone or email providing outstanding customer service energy coaching.
  • Ability to be self-directed, think-on-your-feet, teach yourself how to complete tasks and address challenges and issues as they arise.
  • Ability and interest to learn building science and the nuances of energy efficiency rebate and incentive program terms and conditions. Ability to explain complex details to consumers and industry in straight forward language.
  • Strong critical thinking and problem solving skills.
  • Excellent communication skills (oral, written, and telephone). Strong writing skills are key!
  • Accuracy and attention to detail a requirement.
  • Knowledge of and/or experience with energy efficiency, building construction, and/or building science an asset.
  • Experience with MS office suite and Sharepoint software an asset. Strong MS excel skills strongly encouraged.
  • A good sense of humour is appreciated.
  • Fluent and able to conduct technical conversations in a second language is an asset (but not a requirement).
  • Diploma/degree in relevant field or combination of relevant experience an asset.
  • Interest in advancing building energy and GHG reduction solutions a requirement. A passion for this, an asset.
  • Interest in growing a career in home and building energy efficiency is a strong asset.

Other Information

  • Start Date: August, or as soon as possible after
  • Hours: Monday to Friday 9am to 5pm.
  • Compensation: $18/hour starting compensation.
  • Location: Downtown Victoria office, close to public transit and indoor and outdoor bike lock-up.
  • Training: Job training provided
  • Probation period is 3 months
  • Comprehensive benefits program will be available after 3 months
  • Work Environment: City Green offers a casual and flexible (but fast paced) work environment and an opportunity to help shape and grow a dynamic energy/GHG reduction focused social enterprise

Qualified candidates can submit cover letter and resume (in one attachment) via email to manager(at) prior to 9am on August 1 2019. Early applications are encouraged. While we truly appreciate all applications, only those selected for an interview will be contacted.No phone calls or walk-in applications please.

About City Green

City Green Solutions is an enterprising non-profit organization with a mission to excite, inspire and lead British Columbians in finding energy and GHG reduction solutions. We provide home energy efficiency evaluations; energy efficiency program design; education and training services; and research and strategy development for the reduction of building energy consumption.

For information on current programs City Green delivers, or is a partner for program delivery, see:

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Current status: Open/apply now.   Date publiée : Jul 11 2019    Numéro : 54163