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JOB POSTING / OFFRE D'EMPLOI

Position: Bilingual Customer Support
Organization: FleetCarma
Location: Kitchener-Waterloo Region, Ontario

Background

FleetCarma is a fast-paced and energetic organization filled with smart, friendly and hard-working people: you will always be working on and learning new things. We are a profitable start-up with a validated business model in rapid growth mode.

Description

FleetCarma’s Customer Success Team helps clients to not only get the most value out of our products and services, but also act as trusted advisors for clients to navigate the concerns and seize the right opportunities through electric vehicle adoption.

As a Customer Support Specialist, you will work with end users both over the phone, email, and online chat to improve their experience with the programs and features they receive.

You will respond to technical concerns and identify opportunities to enhance the value that end users receive.

At the end of the day, you solve problems, discover opportunities for development and make people happy.

You would be a good fit if…

  • You are a great listener and are comfortable handling client concerns and diffusing difficult situations
  • You are a natural problem solver and use information available to diagnose technical problems or points of confusion
  • You are comfortable presenting, and conducting product demonstrations both in person and over the phone.

Responsibilities

  • Timely responses to support requests over the phone, email, and online chat
  • Support end users through installation, enrollment, and orientation with the program and features.
  • Lead the translation of print, digital, and support material into French.
  • Navigate technical concerns and provide support when problems arise.
  • Manage the ticketing system for end user concerns, identify frequent issues, and common troubleshooting methods.
  • Identify opportunities to improve user orientation, allowing end users to receive additional value from existing products and services.
  • Create user guides and resources for end users that address frequent concerns

Qualifications

  • Fluent in English and French (both written and verbal)
  • Experience in a client facing role such as sales, support or success
  • Impeccable written and verbal communication skills
  • Familiarity working with end users
  • Detail oriented and analytical
  • Able to operate effectively in time-sensitive and high-pressure situations
  • Strong presentation skills, both in person and over web-conference
  • Proficient in Microsoft Excel (Expert Excel skills an asset)
  • Experience with Salesforce or other Force.com platforms an asset
  • Interest in electric vehicles and green technology considered an asset

Please email your resume to:
hr mask fleetcarma.com*

Lorsque vous enverrez votre candidature, merci d’indiquer que vous avez vu cette offre d’emploi sur le site GoodWork.ca.
 

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Numéro : 42420       Date publiée sur GoodWork.ca: Oct 4 2017